We are seeking a Software Development Manager who will be responsible for direct leadership of our Software Development team and engage in architecture, development, and ongoing enhancement of the company’s proprietary ADR case management and scheduling platform. This role oversees the full software development lifecycle and ensures that the system scales effectively, supports operational excellence, and enhances client service delivery.  This position combines deep technical expertise with product and mission level strategic thinking. The position partners closely with leadership and department teams to translate complex business workflows into secure, scalable, and high-performing software solutions.

Core Responsibilities

• Lead and align software development team resources to accomplish the company’s software initiatives and roadmap.
• Engage team resources to ensure architecture, scalability, and maintainability serve the company’s long-term strategy.
• Aid in product design and manage development, testing, deployment, and maintenance activities of our proprietary software.
• Ensure a high level of performance optimization, and data integrity.
• Manage integrations with accounting systems, e-filing platforms, video conferencing tools, and reporting systems.
• Collaborate to establish and maintain development standards, QA processes, documentation practices, and secure development practices.
• Implement structured SDLC and agile methodologies to improve delivery consistency.
• Lead and mentor internal developers and manage external development partners.
• Collaborate with other department heads and executive leadership to prioritize enhancements based on business impact.
• Ensure application-level security, risk mitigation, and disaster recovery planning.
• Oversee release management, acceptance testing, and continuous improvement initiatives.

Leadership & Strategic Impact

• Support the company’s long-term technology vision.
• Advise executive leadership on build vs. buy decisions.
• Drive modernization initiatives including cloud strategy and automation and AI supported processes.
• Support scalability across multi-office operations.
• Enhance reporting, analytics, and business intelligence capabilities.

Required Qualifications

• Bachelor’s degree or commensurate experience in Computer Science, Software Engineering, or related field.
• 6+ years of progressive software development experience.
• 3+ years leading software development teams.
• Deep, hands-on experience in Microsoft .Net Technologies and Microsoft SQL Server.
• Experience managing proprietary or custom-built enterprise applications.
• Strong expertise in software architecture, database design, API integrations, secure coding practices, continuous integration, continuous deployment.
• Experience implementing agile or hybrid development methodologies.

Preferred Qualifications

• Experience in legal, ADR, or professional services environments.
• Ability to write complex SQL Queries.
• Cloud-based application deployment experience.
• Background in analytics and reporting platforms.

The expected base salary range for this exempt position is $175,000–$205,000 per year. Final compensation will be determined based on relevant experience, technical expertise, leadership capabilities, and overall fit for the role. We offer a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan, discretionary bonus, paid time off, paid holidays, and opportunities for professional growth and development.

The Mediation Case Administrator & Front Office Support role ensures accuracy and integrity throughout the mediation case management lifecycle while also supporting front office operations and client services within the office. This position combines mediation case administration responsibilities such as quality control, billing tasks, document management, and client portal updates with front office responsibilities that support in-person, virtual, and hybrid mediation sessions.

Core Responsibilities:

• Perform data entry with a strong focus on quality, consistency, and data integrity. 
• Oversee case billing processes, including invoicing, credits, and preparing files for refund review. 
• Manage briefs and document administration. 
• Oversee My JW Account administration. 
• Send templated emails and system notifications including confirmation emails and 5-day disclosures. 
• Support post-session collections by executing timely follow-up and resolving outstanding balances. 
• Manage multi-line calls with Gold Standard customer support. 
• Provide front desk support, as needed, including managing client check-ins using the EASI system and ensuring a smooth, welcoming experience. 
• Maintain organized and functional office facilities, including office supplies and catering items
• Support room and catering setup as well as day-of session logistics. 
• Process incoming and outgoing mail and ensure same-day distribution. 
• Complete special projects, rocks, and additional tasks assigned by Leadership.

Career Path:

This role prepares you for growth opportunities into Senior Mediation Case Administrator based on performance, tenure, and skill development. Additional opportunities within Judicate West are available such as Case Management, Front Desk, and Marketing, all dependent on alignment in experience and position availability.

The  range for this position is $20-$23 per hour depending on relevant experience. We offer a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan, discretionary bonus, paid time off, paid holidays, and opportunities for professional growth and development.